Return Policy

1. Eligibility for Returns: We want you to be satisfied with your purchase from UzonKart. If you're not entirely happy with your order, you may be eligible for a return. To qualify, items must be unused, in their original packaging, and in the same condition as received.

2. Return Period: You have [X] days from the date of delivery to initiate a return. After this period, we may not be able to accept your return.

3. How to Initiate a Return: To start the return process, please follow these steps:

  • Log in to your UzonKart account and navigate to the "Order History" section.
  • Locate the order containing the item you wish to return and select the "Initiate Return" option.
  • Follow the prompts to provide relevant details and reasons for the return.

4. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent, damaged item). We recommend using a trackable shipping method to ensure the safe return of the item.

5. Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within [Y] business days.

6. Non-Returnable Items: Certain items are not eligible for return, including:

  • Personalized or custom-made products
  • Perishable goods
  • Intimate or sanitary goods
  • Downloadable software or digital products

7. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, you can follow the return process and then place a new order for the desired item.

8. Damaged or Defective Items: If your item arrives damaged or defective, please contact our customer support within [Z] days of receiving your order. We will provide instructions for returning the item and arranging a replacement or refund.

9. Changes to Return Policy: We may update this Return Policy periodically. Please review the policy before making a purchase.

10. Contact Us: If you have questions about our return process or need assistance with a return, please contact our customer support at [email address].

By making a purchase on UzonKart, you agree to adhere to the terms outlined in this Return Policy.